Thank you for choosing the Culinary Craft Co! We offer a seamless shopping experience for our high-ticket products, partnering with suppliers who ship items directly to you. Please take a moment to review our shipping policy to understand how we ensure a smooth delivery process.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will typically ship within seven business days from the date of your order, depending on your proximity to the shipping location.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@theculinarycraftco.com.

No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. 

Shipping Note

We do our best to get your order to you as soon as possible.  We provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping dates may change without notice. We appreciate your patience and understanding in as we work through these difficult times. Given the variables associated with shipping cost calculations, our shipping costs are estimates and may fluctuate at any time. We strive for accuracy, yet some variances may occur. If there's a 10 - 20% difference in shipping costs, we will contact you for approval before processing your order.

Shipping Options

Curbside Delivery: Items eligible for free shipping or with freight costs are for curbside delivery only, not including inside delivery, liftgate, or additional accessorials. Such services must be pre-approved and indicated on your order. Unless inside delivery is arranged and paid for during purchase, the driver will not transport your delivery to the door or inside your premises. If you request additional delivery services from the carrier and they are performed, any incurred fees will be charged to your payment method on file. It's advised to prepay for these services to avoid potential extra fees imposed by the carrier post-delivery.

Residential Locations: Orders destined for residential locations may incur additional fees.

Limited Access Locations: Orders shipping to limited access locations like hotels, universities, prisons, military bases, country clubs, etc., may be subject to additional fees.

Extended Area Locations: Orders shipping to extended area locations, including high-density areas, less populated areas, or less accessible regions, may incur additional fees.

Liftgate: Liftgate service facilitates the transfer of your equipment from the freight truck to ground level. While usually optional, it's recommended for customers lacking a loading dock or forklift onsite. Some items, even those weighing around 100 lbs, necessitate liftgate service due to liability concerns. The driver may not allow you to remove the freight without the liftgate service. If an item ships via freight to a residential location, liftgate service is obligatory.  

Some items can weigh hundreds of pounds, and could cause severe injuries if a liftgate is not used.  

Parcel to Freight: If items typically delivered by parcel carriers must be shipped by a freight delivery company due to order quantities, additional shipping costs may apply. We'll inform you of any extra costs and seek approval to charge your card for the difference.

Freight Brokers: Shipments to freight or package forwarding companies may require payment via Check, ACH, or Wire Transfer.

Delivery Notification: Orders may include a delivery notification service, whereby the carrier contacts you to arrange or inform you of delivery attempts. As some carriers levy additional fees for this service, please contact us before placing your order for a quote.

Reconsignments & Redeliveries: Additional fees may be incurred if a shipment necessitates reconsignment, relocation, or redelivery due to reasons such as incorrect addresses or customer unavailability at the time of delivery.

The Culinary Craft Co, cannot get involved in arranging a time for delivery and is not liable for communications taken place between the carrier and customer.

Damaged During Shipping - Freight: Upon receipt of your shipment, adhere to the following guidelines:

• Conduct a thorough inspection for damages or missing items.
• Document all damages and shortages before signing the delivery receipt.
• Retain a copy of the delivery receipt and damaged packaging materials.
• Contact us within 24 hours of delivery and provide photographic evidence of damages and packaging.
• If uncomfortable with the damages upon delivery, you reserve the right to refuse the shipment, and we'll arrange for a replacement.

Concealed damages post-signature are not covered, and we are not liable for damages found after the shipment is signed for.

Damaged During Shipping - Parcel: Inspect your order promptly upon receipt for damaged items. Notify us within 5 business days, providing clear pictures of damages, packaging, and, if applicable, the product's serial number. Do not use damaged items, as this may affect eligibility for replacement or refund. If a replacement item is warranted, the original item must be returned to the designated location. Exceptions may be authorized under certain circumstances to ship a replacement before the original item is returned, with a new order creation and payment required before shipment. Upon receipt of the unused damaged item(s), a refund will be issued accordingly.

Customer Support:

Our dedicated customer support team is here to help you. If you have any questions about shipping, tracking, or any other concerns, please contact us at info@theculinarycraftco.com.

Please note that the information provided here is subject to change, and we encourage you to review our shipping policy periodically. We appreciate your business and strive to provide you with an exceptional shopping experience.

 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.