LIMITED WARRANTY
Overview:
The warranty applies on all Sirman USA products only when used under normal foodservice industry conditions.
• All Sirman USA equipment carries a one-year, carry-in or on-site parts and labor warranty against any flaws in materials and workmanship when utilized and operated according to the specified operations manual and capacity ratings.
• All requests for warranty service must be authorized by Sirman USA prior to the repair. Any repairs that are not properly authorized by Sirman USA shall be the monetary responsibility of the customer.
• Sirman USA reserves the right to replace or repair equipment under warranty. Any replacement of parts or materials not offered or specified by Sirman USA shall void all warranties in their entirety.
• On-site warranty applies for:
• Slicers: Flywheel, Heavy-duty and Automatic / Pasta Machines / Spiral Mixers / 12 and 20 Quarts Buffalo Choppers / 4 Hp Cheese
Grater / Vacuum Packaging Machines / Meat Grinders - from 3 Hp / Meat Mixers / Hydraulic Sausage Stuffers.
Any work to be performed under this warranty must be performed between the hours of 8.00 a.m. and 4.00 p.m. local time, Monday through Friday. Sirman USA will not pay overtime charges for work performed other than during normal business hours.
Warranty eligibility:
• To be eligible for warranty, the owner must register online within 30 days of the purchase date. Please go to www.sirman.com
and under the ‘Services’ menu, select and fill out the ‘Warranty Registration” form. You’ll get faster service when all product information - model and serial number, registration date, location of installation, etc. - is already in our system. Moreover, by having
your registration on file, we can log any warranty calls, track service provided under warranty and send out product updates on recalls, new suggested maintenance schedules, even software updates.
• Clean, maintain and service the equipment according to the instructions to ensure there’s no violation of the warranty’s terms. If the equipment doesn’t operate correctly, use the troubleshooting guide first before calling us. Follow the warranty claim instructions to initiate service.
Warranty request:
• To request warranty service, please go to www.sirman.com and under the ‘Services’ menu, select and fill out the ‘Support and
Service Request Form’.
Warranty exclusions:
• Products that have been damaged in transit, by accident, carelessness, improper installation - using an unauthorized or unlicensed installer, using the wrong electrical service - lack of proper setup or supervision when required, neglect, improper usage - make sure Managers read and follow instructions in the operating manual and train Employees to use and maintain equipment properly
- overloading or operation contrary to installation and operating instructions. Transit damages should be reported to the carrier
immediately.
• Consumable parts and normal wear and tear or other causes not arising out of defects in materials or workmanship.
• Scheduled maintenance has not been performed (e.g. oil and filter change on Vacuum Packaging Machines).
THE LIMITED WARRANTY SET FORTH ABOVE IS THE SOLE AND ENTIRE WARRANTY PERTAINING, TO THE PRODUCT AND IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES OF ANY NATURE WHATSOEVER, WHETHER EXPRESSED, IMPLIED OR ARISING BY OPERATION OF LAW, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR PARTICULAR PURPOSE. THIS WARRANTY DOES NOT COVER OR PROVIDE FOR THE REIMBURSEMENT OR PAYMENT OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE, MANNER, OR DEGREE, AND ANY LIABILITY BY SIRMAN OR SIRMAN USA, INC. FOR SUCH INCIDENTAL OR CONSEQUENTIAL DAMAGES HEREBY DISCLAIMED.
Some States do not allow this exclusion or limitation of warranties and/or damages, so the above limitations and/or exclusions might not be applicable to you. This warranty
gives you specific legal rights, and you might also have other rights that vary from State to State.
